Services
Service
Service suit of ERP Mangtaa is focused primarily on the management of services delivered to consolidate customer information into one repository, so users can better organize and manage relationships. Service suit of ERP Mangtaa automates the common processes and provide tools for monitoring performance and productivity assisting firms to improve intangibles that are more difficult to quantify, such as employee turnover, vendor efficiency and customer satisfaction. Service suit of ERP Mangtaa includes capabilities for project management, resource management, time-sheet management and financial accounting.
Workflow
Below is a graphical explanation of the processes included in the Suit.
(*) This chart represents the entire Sales function covered by ERP Mangtaa. Most processes are optional and not mandatory and may be switched off if not required.
Contact Management
This module provides a searchable database from contact information of customer and relevant documents such as sales proposals and contracts.
Help desk
This module improves service and support for customers that have urgent queries needing attention. Functions of a help desk involve managing and tracking inquiries to create prompt responses as well as the option to compile a FAQ section so clients can instantly find answers.
Marketing Automation
This module provide the proactive as in email marketing and reactive as in campaign tracking tools needed to handle marketing related activities related to customer and marketing information.
Resource management
This module gives companies the tools to track human resources and schedule individuals to projects that best meet their knowledge and skills. Functions include helping managers streamline human resource allocation with customizable databases and providing detailed profiles of professionals that show their project availability and qualifications.
Service & Support
This module covers the entire complaints management where every case is precisely monitored by ticket. These records are created as a result of an item from a sales order having something wrong with it, after the sale, so integration with order management is key, which we provide.
Sales And account management
This module empowers companies to provide high-quality service by tracking past transactions and customer information. Some functions include storing and organizing customer information, analyzing, generating leads and personalizing marketing.
Reports
Few Reports included in the Suit.